MobiTill is an end-to-end solutions platform addressing the needs in public (paratransit) transport, payments and operations for SACCOs, passengers, key stakeholders and government entities. The MobiTill payment gateway is a technology infrastructure that enables SMEs and PSV businesses such as saccos to accept and process various types of electronic payment transactions. It acts as an intermediary between the merchant (PSV) and the customer (commuter), facilitating the secure transfer of funds from the customer's bank, Mpesa wallet or credit card account to the merchant's account.

MobiTill collects the customer's payment information (such as card details or bank account information) and encrypts it to ensure confidentiality.

If the transaction is approved, the payment gateway sends the authorization back to the merchant, who can then fulfill the order and complete the transaction. In case of a declined transaction, the payment gateway communicates the status to the merchant and the customer, allowing them to take appropriate actions like do Mpesa or collect cash. We have integration with other business systems like our sacco management software, Mapato HR payroll and accounting software for loans and savings.

Yes it is. Multiple Industry certifications: PCI DSS certified. The system uses ISO 27001 standards, Visa, Mastercard and Mobile money (Mpesa, Airtel Money and T-Kash)

Mpesa, Airtel Money and T-Kash Cards (debit/prepaid cards)Visa, MasterCard

Banks - POS, online , on App , USSD, tap and pay payments, Electronic transfers

Mobile Money Integrations - Safaricom, Airtel, Telkom Kenya

You are required to register the first time you use the application.

Step to set up you account:

• Go to Play Store and search for MobiTill.

• Play store then downloads and installs the application.

• On the first screen enter your phone number. You will receive an OTP to authorize you to use the application.

• The first time you use the application it will ask you to register and add details. Once this is done you are all set.

At the moment, MobiTill payment gateway uses the Kenyan currency (KES) and for MTN integration the currency is in RWanda Francs and it can support the currencies on different cards as determined by the acquiring bank.

No, there are no transactional charges for consumers.

The customer can try again or if systems are down a notification warning will appear.

Yes, the refund is done on the next business day after a successful transaction.

Errors during a payment process will fail the transaction, that way the customer will not be debited.

On the application open the navigation menu and tap on Receipts. Each receipt contains trip details and a QR code for the driver to verify the transaction.

No. Recurring transactions are not supported.

Card details are encrypted and saved on your device and are encrypted before being transmitted using a secure channel.

Our customer care contact number is : +254 711 520 705

Sales contact number : +254 783 060 287

Customer care email: support@dataintegarted.co.ke

Sales email: sales@dataintegrated.co.ke

We are available on social media platforms through direct messaging

• Facebook: @Dataintegratedltd

• Twitter: @DataIntegrated

• LinkedIn: Data Integrated Limited

• WhatsApp : +254 711 520 705

Yes, the available mobile apps are: Passenger’s App, Driver’s App and Owner’s App

No. Currently we do not provide APIs for integration.

The transaction does not go through and the customer is not debited.

You are allowed to add a new card on the MobiTill Payment App.

You can reach the support team for assistance. Use the below contact information.

Our customer contact number is : +254 711 520 705

Customer care email: support@dataintegarted.co.ke

We are available on social media platforms through direct messaging

• Facebook: @Dataintegratedltd

• Twitter: @DataIntegrated

• LinkedIn: Data Integrated Limited

• WhatsApp : +254 711 520 705

No. There are no additional charges for failed transactions.

Depending on the platform used:

Telephone support: Available 24 hours including holidays and weekends

Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service.

Email support: Response time within 30 minutes

Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day

No. The MobiTill Payment App only does payments.

Yes. There are daily transactions reports and summary transactions reports for every customer.

No. Currently there are no APIs available to integrate with the MobiTill Payment App.